At Mediline Supported Living we have built our culture and working practices on our values, which are
DIGNITY | We promote that everyone is treated with dignity and respect.
INCLUSIVE | We recognise and value differences within our society and ensure everyone can make a positive contribution.
RESPONSIVE | We are flexible and responsive to the needs of the people we support.
EMPOWERING | We empower people to make choices and decisions that will help to shape their future.
CARING | We ensure our staff are trained with the skills and values to provide caring and compassionate support.
TRANSPARENT | We promote a culture of openness, trust and honesty, we do what is right and accept accountability when
things go wrong.
Our values underpin our commitment to provide high quality person centered services to the people we support. Our staff teams work in partnership with the people we support, their families and health professionals to develop safe, caring and responsive services to enable them to live the life they choose. We ensure that everyone at Mediline understands our values and that they apply them to their daily working practices.
Merseyside 0151 524 3606 | Manchester 0161 320 9060 | Lancashire 01257 448618
About Mediline
Mediline Supported Living was established in 1986 and with 37 years' experience in providing community care and support services for disabled people and educational training and employment opportunities for young adults in a work based learning environment, we have established ourselves as a respected provider of high quality services.
We are passionate about giving the people who use our services the best possible support and training opportunities in order to make a real difference to their lives. We are proud of our track record for delivering, high quality, person centred services and first class training.
LANCASHIRE OFFICE
Vermont House, Bradley Lane
Standish, Lancashire
WN6 0XF
01257 448618
OnCall - 0781 786 4726
standish
@medilinesupportedliving.co.uk
MERSEYSIDE OFFICE
Liverpool
L9 6AW
0151 524 3606
OnCall - 0788 073 0409
merseyside
@medilinesupportedliving.co.uk
MANCHESTER OFFICE
Meridian House, 1069 Stockport Road
Levenshulme, Manchester
M19 2TF
0161 320 9060
OnCall - 0778 553 8458
manchester
@medilinesupportedliving.co.uk
Our Focus
We offer a broad range of care and support services to a diverse group of people who need additional support to live in the community. We pride ourselves on delivering personalised care and support which is safe, caring and responsive to the needs of the people we support.
Our services are delivered to people with a wide range of care and support needs, including:
Learning Disabilities | Physical Disabilities | Mental Health Needs | Acquired Brain Injury | Autistic Spectrum Disorders
Substance Misuse | Frail and Elderly | Dual diagnosis and/or complex needs.
We are currently working with Local Authorities, the NHS and Personal Budget Holders receiving Direct Payments and providing our services to over 400 people. We employ 500 people to deliver our services to customers across the North West of England.
How Can Our Services Benefit You?
It’s all about you.
After you contact us, we help tailor a service around you and your family, based on a careful understanding of your individual support needs. You will have your own personal care coordinator as a direct point of contact during the time you require care.
Once we have created your bespoke care package, we match you with a suitable carer that covers your area. We believe in matching carers to clients based on personality and interests. We prioritise comfortable rapport as much as care competencies and qualifications. You may ask to have your carer changed at any time. We are always looking for feedback to ensure compatibility and that you or you loved one are above all, happy.
Our History
Mediline Supported Living was established in 1986 to support people with learning disabilities and complex mental health needs to live in the community. Working closely with a number of Health Authorities in the North West of England to provide support to people living in small registered care homes. As demand for our services increased we worked in partnership with the NHS and Local Authorities to develop our services, which now include
Supported Living | Supported Employment | Outreach | Homecare | Training
When we established our company we wanted to improve not only the home lives of disabled people but also their daily activities. We operated a number of day service schemes and went on to promote employment opportunities when we developed our supported employment services offering real job role support to enable people with disabilities to participate fully in the employment market. In 1986 we also set up our work based learning programs which were aimed at young adults entering the work place environment on youth training schemes. Over the years this provision has developed into Apprenticeships which offer a structured program to provide people with the skills needed to do their job well within their chosen profession. We also offer private training to other organisations and individuals.
Mission Statement
"Helping people shape their future through personalised support"
Safeguarding
We place great emphasis on the safeguarding of vulnerable adults from serious harm and abuse, in all its forms. We have developed our services to ensure 'best practice' and partnership working in relation to safeguarding the people we support.
We have established effective partnerships with key agencies in relation to safeguarding. We have developed very clear policies and processes to deal with any safeguarding concerns that are raised. We promote a culture of openness where everyone feels safe and able to share any concerns. When someone raises a concern relating to safeguarding they are always listened to and taken very seriously.
Our safeguarding polices and processes are communicated to all staff throughout the company. Our induction programme ensures all new employees understand our safeguarding policy in relation to their role. Our Board of Directors are fully committed to ensuring that our safeguarding polices and processes are put into practice and we have established monitoring systems to make sure this happens. The Board of Directors receive regular reports on all safeguarding allegations or incidents and ensures any action required to improve our policies and processes is taken.
Quality
Mediline Supported Living is a customer focused organisation that is committed to providing high quality, person centred services. We are always looking at how we can do things better because it is really important to us that we get our services right for the people who matter the most and they are the people we support.
We place great emphasis on seeking the views of our staff, customers and other partners. We encourage feedback and will take action if needed to deliver improvements to our systems and staff training to increase customer satisfaction.
We have effective quality management systems in place which have been accredited by the International Standards Organisation. You can read our Quality Statement which sets out our approach to achieving high quality standards across our company. This statement is our quality promise to our customers.
What Are Our Support Workers Like?
Our carers and nurses have built up a fantastic reputation for their high standards in care and support.
Before working with us and regardless of their previous experience or qualifications, all our staff are thoroughly assessed to make sure that they meet our high standards, which reflect those set out by our Regulator, the Care Quality Commission. We are also committed to the continuous professional development of our team and provide training and support to all staff.
The end result is that you can be assured that you have someone coming into the home of those being cared for who is highly professional, reliable, safe, well trained and from diverse backgrounds to meet cultural needs.
Merseyside 0151 524 3606 | Manchester 0161 320 9060 | Lancashire 01257 448618
